Refund and Return Policy

At YABIROSA, we strive to provide our customers with high-quality bags that meet their expectations for comfort, functionality, and style. We understand that sometimes a product may not meet your needs or expectations, and we want to make the return process as smooth as possible.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item(s) must be in new and unused condition and, where applicable, in the original packaging.

Important – Bundle Deals, 1+1 Offers, or Discounted Sets

• Items purchased together as part of a bundle or promotional offer must be returned together to receive a full refund.
• If only part of a bundle is returned, the refund will be adjusted to reflect the applicable non-discounted price of the items kept.
• Customers cannot return one item from a discounted bundle while keeping the remaining item(s) at a price that would not have been available without the promotion.

How to Initiate a Return

To initiate a return, please contact our customer service team at info@yabirosa.com.

Please include your order number and a brief explanation of the reason for your return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or the product is defective or incorrect.

If your package arrives damaged, defective, or contains the wrong item, please contact us. In such cases, we will cover the return shipping costs and provide you with instructions for returning the item.

Shipping delays caused by customs clearance or circumstances outside our control are not considered product defects or fulfillment errors.

Return Shipping Prices:

• Netherlands: £9.45
• Germany: £9.45
• France: £12.86
• Belgium: £10.28
• UK: £11.14
• Sweden: £15.44
• Spain: £15.44
• Denmark: £13.72
• Finland: £13.72
• Poland: £13.72
• Italy: £13.72
• Switzerland: £13.72
• Portugal: £13.72
• Rest of the world: £17.20

Refund Process

Once we receive your returned item and inspect it, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method within 14 business days. Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Exchanges

If you would like to exchange your product for a different color, please mention this when contacting our customer service team. Exchanges are subject to product availability.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us as soon as possible at info@yabirosa.com and provide your order number and, where appropriate, photos showing the issue.

We will provide instructions for returning the item and arrange an appropriate replacement or refund.

Cancellation Policy

Due to our fast order processing, we cannot guarantee that changes or cancellations can be made once an order has been processed.

Once your order has been shipped and tracking information has been provided, changes or cancellations can no longer be made. However, please contact our customer service team as soon as possible at info@yabirosa.com, and we will do our best to assist you.

Customer Responsibility for Address, Tracking, and Package Collection

To help ensure a smooth delivery experience:

• Correct Address: Customers are responsible for providing a complete and accurate shipping address at checkout.
• Tracking: Customers are responsible for monitoring their tracking information and ensuring they are available to receive their package.
• Pickup Points: If a package is delivered to a local pickup point following an unsuccessful delivery attempt, the customer is responsible for collecting it within the courier's specified timeframe.
• Unclaimed Packages: If a package is returned because of an incorrect address, failure to collect it from a pickup point, or other circumstances attributable to the customer, additional shipping costs may apply before the order can be resent.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact our customer service team at:

info@yabirosa.com